Terms & Conditions
Please read these Terms and Conditions (“Terms”) carefully before using our website or placing any order. By accessing our website, placing an order, or using our services via any platform (website, mobile, or phone), you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. Introduction
The website and domain operated under Jalbooti (“www.jalbooti.com”) is owned and managed by Jalbooti, a business engaged in herbal, natural, and wellness products.
2. Definitions
2.1 “Agreement” refers to these Terms, along with any order, payment instructions, or policies displayed on our Website.
2.2 “Privacy Policy” means the policy that explains how we collect and use your personal data.
2.3 “You”, “Your” refers to any user accessing or purchasing from our Website.
2.4 “We”, “Us”, “Our” refers to Jalbooti.
2.5 “Goods” / “Products” refers to all items listed for sale on our Website.
2.6 “Services” refers to any support or services provided through our Website.
2.7 “Third-party Partner” refers to delivery or service partners assisting in order fulfillment.
2.8 “Website” refers to www.jalbooti.com or any related platform operated by us.
3. Ordering
3.1 All orders placed on our Website form a contract between you and Jalbooti. You are responsible for providing accurate order and contact details.
3.2 Products purchased are for personal use only and not for resale.
3.3 Some products may be suitable for specific age groups. Please ensure suitability before ordering.
3.4 You are responsible for maintaining confidentiality of your account details.
3.5 We take reasonable measures to secure your data but are not liable for unauthorized access due to external factors.
3.6 Orders are subject to product availability and acceptance. An order confirmation email/SMS will be sent once received.
3.7 Acceptance of your order depends on availability and confirmation from our team.
3.8 Order confirmation will include product details and payment receipt.
3.9 If a product is unavailable, we will notify you via email, SMS, or phone.
4. Pricing and Payment
4.1 You confirm that payment details provided are valid and authorized by you.
4.2 Prices may change without prior notice, but final price will be displayed at checkout.
4.3 Delivery charges (if applicable) will be shown before payment.
4.4 Full payment is required before dispatch. Payments can be made via UPI, card, net banking, or other available methods.
4.5 We use third-party payment gateways and do not store card/bank details.
4.6 We never ask for sensitive banking details like OTP, PIN, CVV, or passwords.
5. Delivery
5.1 Delivery timelines are approximate and may vary.
5.2 Delivery is handled by us or third-party partners.
5.3 We aim to deliver on time but are not responsible for delays beyond our control.
5.4 Orders are delivered through trusted courier services.
5.5 Delivery charges are non-refundable.
5.6 Risk transfers to the customer once product is delivered.
5.7 If delivery fails due to incorrect address, unavailability, or refusal, the order will be marked as completed.
5.8 We may not deliver to certain locations; in such cases, we will inform you.
5.9 Orders are attempted once only. Re-delivery or refund may not be applicable in failed delivery cases.
5.10 Delivery may be delayed due to natural calamities, strikes, weather conditions, or other unforeseen events.
5.11 Delivery changes after order confirmation may not be accepted.
6. Cancellation
Cancellation policy will be as mentioned separately on our Website. Orders may not be cancellable once processed or shipped.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their content, services, or policies.
8. Complaints
We aim to respond to complaints within 12–24 business hours. Complaints must be reported within 24 hours of delivery. Product appearance may slightly vary due to natural variations.
9. Limitation of Liability
9.1 We ensure accurate information but do not guarantee it is error-free.
9.2 We are not liable for issues arising from third-party services or external websites.
9.3 Our liability is limited to the value of the purchased product/service.
9.4 We are not responsible for internet issues, viruses, or technical disruptions.
9.5 We are not liable for delays caused by factors beyond our control.
9.6 Products are for personal use only; we are not liable for commercial losses.
9.7 We take security measures but cannot guarantee absolute protection against cyber breaches.
10. General Terms
10.1 All prices are in INR unless stated otherwise.
10.2 We may update or modify Terms at any time without prior notice.
10.3 Unauthorized use of our website (scraping, hacking, data harvesting) is strictly prohibited.
10.4 These Terms, along with our Privacy Policy, form the complete agreement between you and Jalbooti.
10.5 Any illegal or fraudulent activity will result in legal action.
10.6 We may send transactional and promotional messages via SMS, email, WhatsApp, or calls.
10.7 Orders cannot be modified or cancelled once confirmed or processed.
10.8 Any misuse of the platform will be treated as fraud and may be reported to authorities.
11. Jurisdiction
These Terms are governed by the laws of India. Any disputes will fall under the jurisdiction of courts in India.